Published: Fri, April 14, 2017
Business | By Max Garcia

This executive gave up his United Airlines seat under threat of handcuffs

By "these customers" did he mean the other passengers on the plane who were witnesses to the heinous act, passengers who are inconvenienced due to flights overbooking or the man who was forcibly removed?

The United Airlines CEO said that the company will no longer use airport authorities or local police to remove overbooked passengers from flights after video of an aviation security officer dragging a man off a plane went viral. "That's my promise." In the future, law enforcement will not be involved in removing a "booked, paid, seated passenger", Munoz said.

Munoz, who had initially described Dao as "disruptive and belligerent", said Wednesday he felt "shame and embarrassment" and vowed such an incident would never happen again.

United spokesperson Maddie King said in a statement to Fox News the airline "will be providing full compensation for the price of their ticket for all passengers on United Flight 3411".

Additionally, a new cell phone video shows Dao speaking on the phone as a Chicago Department of Aviation security officer tried to get him to leave the plane.

Dr. David Dao was dragged from the airliner after he refused to give up his seat on the full flight.

Likewise, the Chicago Aviation Department has said only that one of its employees who removed Dao did not follow proper procedures and has been placed on leave.

United has been under fire since Sunday night when a video first appeared on Facebook regarding the events on Flight 3411 from Chicago to Louisville.

He gave an apology in an interview with ABC News' Rebecca Jarvis in Chicago, as he responded to the global outrage prompted by a video of Dao being pulled from his seat last Sunday and dragged by his hands down the aisle of a plane. United officials said they've already reached out to Dao following the incident, though no reports have surfaced regarding their efforts to get in touch with the doctor.

Has United Airlines implemented any policy changes as a result of this incident?

Dao, through his attorneys, has so far declined to comment, but he announced he will hold a press conference Thursday morning in Chicago.

The video featured a flight attendant, armed with brass knuckle dusters, who warned customers what to expect when they arrive on board. "The expression of apology", Munoz said.

Chicago Aviation Commissioner Ginger Evans was also set to speak.

Dao was selected by the airline to give up his seat but refused, leading to the actions by the three officers.

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