Published: Sat, April 15, 2017
Business | By Max Garcia

United Has Changed Its Policy for Overbooking Flights and Removing Passengers

United Has Changed Its Policy for Overbooking Flights and Removing Passengers

United Airlines - whose chief executive Oscar Munoz is under pressure to resign over the affair - has apologised but has not said whether it would try to settle any claim. A spokesperson for the airline confirms that United has updated its policy "to make sure crews traveling on our aircraft are booked at least 60 minutes prior to departure". He said the legislation will be introduced in the coming weeks and that co-operation from the airlines will be essential to further improve the traveler experience.

United has apologized and says it won't happen again.

Any boycott against United Airlines on Chinese social media would create huge financial problems for the airline, which is now the largest American carrier operating in China. Gate agents can offer $2,000.

Demetrio said the video showed an extraordinary instance of something that happens too routinely: Airlines overbooking flights then bumping paying customers.

Overselling flights is a fact of life in the airline business.

The union for the airline's pilots issued a statement Thursday seeking to distance them from the incident, pointing out that it happened on a United Express carrier that is "separately owned and operated by Republic Airline" and that United pilots weren't flying the jet.

He says it exposed a culture in which airlines have "bullied" passengers. Industry-wide, airlines involuntarily denied boarding to just 0.006 percent of passengers previous year. But almost all of the scrutiny has fallen on United, and its CEO Oscar Munoz has been the public face in apologizing for how the situation was handled.

No word on when Delta's increased compensation packages go into effect, but at those prices I'm ready to get bumped, especially if it guarantees no forced removal from the plane.

A company spokesperson confirmed to CNNMoney that supervisors were previously only able to offer up to $1,350, but Delta notified them on Friday that they'll now be able to offer up to $9,950 in compensation. Delta denied boarding involuntarily among the least in the industry, just once in every 100,000 passengers past year, or 1,238 times. Delta earned almost $4.4 billion. "I think it's very much about giving our front line the tools and the flexibility to empower them at the first point of contact, and that's what we'll continue to do".

Delta denied boarding to 131,603 passengers in 2016, but 99 percent volunteered to give up their seat in exchange for compensation.

"If you offer enough money, even the guy going to a funeral will sell his seat", said Ross Aimer, a retired United pilot.

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