Published: Tue, April 18, 2017
Science | By Hubert Green

United to reimburse all passengers on flight that caused global uproar

United to reimburse all passengers on flight that caused global uproar

Technically, that means the passengers were in violation of United's policies and could face legal repercussions in civil court or be barred from future United flights.

United Airlines, a company that has provided transportation by air for more than 80 years, has put itself in the midst of a public-relations nightmare.

President Donald Trump also waded into the matter, telling the Wall Street Journal that carriers should offer more money to entice passengers to voluntarily give up their seats.

Dao suffered concussion, broke his nose, and lost two front teeth.

One of Dr. David Dao's lawyers, Thomas Demetrio, said as much Thursday during a news conference in which he suggested that Dao could be "a poster child" for the mistreatment of passengers by the airline industry.

Sen. Chris Van Hollen (D-Md.) announced plans on April 12 to file a bill that would ban airlines from forcibly removing passengers from a plane after boarding, whether it was a result of overbooking or of the need to facilitate the movement of flight crews.

Schmerin confirmed the validity of a memo dated April 14, which was published by TMZ, that ordered the new policy. But the policy forbids passengers from capturing other passengers or airline personnel without their consent.

United CEO Oscar Munoz has apologized to Dao and the other passengers on the aircraft. He said he doesn't expect the fiasco will inflict long-term damage on United, partly because airline mergers have left little competition on some routes and since frequent-flier programs cement ties to travelers. Chicago aviation authorities were called, and the chaos that ensued was recorded by passengers. While three complied, Dao refused. Compensating everyone on a flight usually happens when a plane is delayed significantly on a tarmac, he said.

"There are no excuses", Alderman Michael Zalewski said.

Crew members and staff taking a United Airlines flight to get to another city for work will now be required to check in one hour before departure.

The department's roughly 300 officers guard the city's two main airports but are not part of the regular Chicago police force, receive less training and can not carry guns inside the terminals.

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