Published: Fri, April 21, 2017
World | By Paul Elliott

Despite massive flak, defiant United Airlines CEO unlikely to resign

Despite massive flak, defiant United Airlines CEO unlikely to resign

Facing public outrage over forcibly dragging a man off a plane, United Airlines on Wednesday promised that this kind of incidents would never happen again.

United spokeswoman Megan McCarthy says the compensation will equal the cost of passengers' tickets and will come in the form of cash, travel credits or miles.

Christie's particular state has a significant interest in the practices of United airlines as they control around 70% of all flights from Newark Liberty International Airport. After the video first emerged, he said the airline was reaching out to the man to "resolve this situation". Once a passenger's video of the incident went viral, the airline found itself in a world of hurt.

When the Oscar Munoz, United CEO, initially viewed the footage of one of the airline's passengers violently harassed as he was forced off the plane, he admitted that one particular emotion washed though him: shame.

"Consumer trust and confidence are critical to ensure this industry continues to thrive, and we hope United Airlines will work diligently to immediately address this incident and make necessary improvements to ensure it does not happen again", the letter reads, before providing a list of questions senators want answered by April 24.

In the future, law enforcement will not be involved in removing a "booked, paid, seated passenger", Munoz said.

By Tuesday afternoon, nearly two days after the Sunday evening events, Munoz issued another apology. The airline first asked for volunteers to take another flight, but when no one volunteered, four people were chosen at random.

Dao's attorneys Wednesday filed papers asking the Cook County court to preserve reports and other material related to Sunday's incident.

Airport officials have said little about Sunday's events and nothing about Dao's behavior before he was pulled from the jet that was bound for Louisville, Kentucky.

Mr Munoz said he was "upset" by the incident, but added that employees had "followed established procedures for dealing with situations like this".

The unlucky victor was Dao, who refused to leave the plane, saying that he needed to see patients in the morning. "As part of our review, two additional officers have been placed on administrative leave until further notice".

What is United Airlines' standard operating procedure when deciding to forcibly remove passengers, including those resulting from involuntary denied boarding? The Louisville doctor's need to get home was clearly worth more to him than $800. He refused to leave. They have sometimes refused airlines' requests to board planes, said spokesman and police officer Rob Pedregon.

Other passengers on Flight 3411 are heard saying, "Please, my God", "What are you doing?" "This is wrong", "Look at what you did to him" and "Busted his lip".

Like this: