Published: Fri, April 21, 2017
Business | By Max Garcia

Senator proposes Passengers Bill of Rights in wake of United incident

"The flight 3411 incident, while undoubtedly a public relations disaster, will most likely not materially affect United's medium- to long-term financial and operational performance".

"Your agency must conduct a swift, sweeping investigation into United Airlines and the industry practices that led to this incident", wrote Blumenthal.

Munoz again apologised for the incident as he opened the quarterly earnings conference call with investors on Tuesday.

"It was a system failure across various areas", Mr Munoz continued. So no, there was never a consideration for firing an employee.

However, the Chicago-based airline opened its earnings call with Wall Street analysts and members of the media by apologizing to all of its customers, as well as David Dao, the man who was forcibly removed from a flight last week, for the debacle.

Munoz is slated to visit China soon to meet with officials and discuss the incident.

In a statement published on April 13, the airline promised that it will no longer ask law enforcement officers to remove passengers from its flights unless it is a safety and security concern, and will fully review and improve the training programs to ensure its employees put customers first.

Dr Dao's lawyers have taken preliminary steps to begin a lawsuit against United Airlines and the city of Chicago, which operates O'Hare Airport.

And some USA politicians have called for a total ban on overselling flights.

Munoz said he has received "a lot of support" from United's high-end customers, although "obviously a lot of people have ideas and thoughts about how we can make things better".

Munoz was then forced to issue a proper apology, saying he "continues to be disturbed" by what happened and that the airline would "fix what's broken so it never happens again". Back in December, the analyst had called United Continental the "most compelling stock" in the airline sector.

"The incident on board Flight 3411 has been a humbling learning experience for all of us here at United and for me in particular", United CEO Oscar Munoz said.

Dao reportedly yelled that he was being discriminated against for being of Asian descent, a searing allegation given that United controls nearly 20 percent of USA airline traffic to China and has a partnership with Air China.

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