Published: Fri, April 21, 2017
U.S. | By Eddie Scott

United Airlines CEO to visit China over dragged passenger

United Airlines CEO to visit China over dragged passenger

Like the United Airlines CEO, Metrorail would have a ready string of excuses, cable theft being one of them.

Blumenthal, a Democrat from CT and frequent critic of the airline industry, called the removal of United flight 3411 passenger David Dao by Chicago airport police "brutal and shocking".

Popular Video Smoking still kills a disturbing number of people every year. Security was called and after a violent tussle with the passenger in his economy-class window seat, the medic was dragged off, apparently unconscious, with two teeth missing, a broken nose and concussion.

"The flight 3411 incident, while undoubtedly a public relations disaster, will most likely not materially affect United's medium- to long-term financial and operational performance".

"A lot of people have ideas and thoughts about how we can make things better, but in that segment, there's been a lot of support", said Munoz.

"I also want to apologize to all of our customers". United President Scott Kirby said, "We feel like we've managed that pretty well and our corporate accounts are largely supportive".

Munoz had already vowed not to involve law enforcement in the removal of passengers from a flight unless they present a security risk.

Spokeswoman Maggie Schwerin said that the policy changes were being put into place to ensure incidents like what happened to Dao "never happen again", the Hill reports.

United Airlines says there has been "concern" from its lucrative corporate clients in the wake of negative sentiment generated by the leggings controversy and the infamous "re-accommodation" of Dr. David Dao.

"It's clear we have further to go to elevate our customer experience", Munoz told the Journal Tuesday following the release of United's first quarter filings, which bettered analysts' forecasts. "We are making this a case-study on what not to do and then reinforcing what one might do in a similar instance, ' he said, adding that all airlines and their lawyers should be doing a 'post-mortem" of the incident.

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