Published: Fri, April 21, 2017
Business | By Max Garcia

United Will Not Fire Employees Over David Dao Incident

More than a week after an incident where a ticketed passenger was forcefully and violently removed from a United Airlines flight, company CEO Oscar Munoz has stated that no one will be fired as a result. Security was called and after a violent tussle with the passenger in his economy class window seat, the medical practitioner was dragged off apparently unconscious with two teeth missing, a broken nose and concussion.

His treatment has angered many in the Asian community.

He had initially said, in an internal email later leaked to journalists, that Dao had been "disruptive and belligerent" and staff were "left with no choice".

In particular, Mr Apfel believes that the incident should prompt airlines to re-examine their policies and procedures around overbooking flights, as has been called for by several politicians in the wake of the incident. Last week, Delta ca... The airline previously announced it was undergoing a comprehensive review that would be completed by April 30.

Munoz reportedly called the situation a "humbling learning experience", according to Fox Business.

"I want to know why this happened, how it was allowed to occur and what protocols are in place to handle overbooked flights", said Rep. Rodney Davis, R-Ill.

The tone deaf airline CEO changed his tune and apologised profusely when he started to see the intensity of the public reaction and the very real effects of this spectacular mismanagement of a single client already seated for departure. United apologized for the incident in which Dr. David Dao, 69, was dragged from his seat to make room for crew members on the flight. After Dao's removal, other customers booed the United crew when they appeared.

While it may be necessary for must-ride employees to bump passengers from a flight, this should only occur with passengers who have not boarded a flight before the cutoff now set forth by the new policy.

United spokeswoman Megan McCarthy said the airline looks "forward to meeting with the committee and sharing with them the comprehensive review and the customer-focused actions we will communicate next week".

United's earnings for the first three months of the year bested analyst projections, earning 41 cents per share, excluding one-time items, versus an expected 38 cents.

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