Published: Mon, April 24, 2017
Business | By Max Garcia

American Airlines apologizes to mother of twins hit with stroller


American Airlines apologized to a woman passenger and suspended an employee after a video showing an onboard clash over a baby stroller went viral in the latest passenger-related embarrassment for a U.S. carrier.

Bob Ross, president of the Association of Professional Flight Attendants union, which represents American Airlines workers, said in a statement that tight schedules, overcrowded planes, shrinking seats and limited overhead bin space have made it hard for flight attendants to board passengers.

In the caption for the video, Advanthava wrote that the flight attendant "violently" took the stroller from the mother and hit her with it just missing striking the baby as well.

A female flight attendant had given her permission to look for a storage space as it folds up small but said she would have to check it in if there was no room.

American Airlines, to its credit, responded strongly to the video, reports Time. There is no specific rule about not putting them in overhead bins.

But that wasn't good enough for the man, she said. "She was somehow able to get her stroller on board and back near her seat", he said.

Watson said the flight attendant's tone was "aggressive" and the woman was refusing to let go of the stroller, which escalated the situation.

During the entire video, the female passenger continues to be heard crying.

Seconds later, the passenger steps into the middle of the aisle and the attendant urges: "Come, hit me". "You do that to me, and I'll knock you flat".

"All of these factors are related to corporate decisions beyond the control of passengers and flight attendants", Ross said.

He said the stroller struck the woman in the head and nearly hit the kids. The woman had twins, Scott said and may have brought a double stroller onto the plane.

It comes at a charged time for the airline industry after a passenger was violently dragged off a United Airlines flight in Chicago.

American Airlines has issued an apology to the women and her family for the "pain we have caused". After electing to take another flight, we are taking special care of her and her family and upgrading them to first class for the remainder of their worldwide trip. American's statement said the employee has been removed from duty pending its investigation.

As for the behavior of the flight attendant, the air carrier stated that the "actions of our team member captured here do not appear to reflect patience or empathy, two values necessary for customer care. In short, we are disappointed by these actions", the airline said.

Like this: