Published: Thu, August 10, 2017
Science | By Hubert Green

Consumer Reports Yanks Recommended Rating For Microsoft Surface Laptops And Tablets

Consumer Reports Yanks Recommended Rating For Microsoft Surface Laptops And Tablets

Consumer Reports is removing its "recommended" designation from four Microsoft laptops and can not recommend any other Microsoft laptops or tablets because of poor predicted reliability in comparison to most other brands. "We're proud of the high performance and versatility marks Surface Pro received in Consumer Reports' laptop lab evaluations".

Microsoft's Surface family of hardware products have generally been lauded by the press for their seemingly high-quality designs, first-party status, and for getting most of the details right with regards to ergonomics and functionality (often times, later being copied by third-party manufacturers). To be on the safe side, buy extended warranties for Microsoft Surface.

Apple had the most reliable devices, Beilinson said.

"25 percent of Microsoft laptops and tablets will present their owners with problems by the end of the second year of ownership", Consumer Reports said, noting this warning applies even to Microsoft's brand new devices that launched just a couple of months ago. However, Consumer Reports claims it's a statistically significant difference from the annual breakage rate for other brands.

For its part, Microsoft does refute the findings, not that we would expect them to say anything different, and says that their return and support rates differ from the findings in the Consumer Report Survey.

Every generation of Surface surpasses its predecessors in performance and in reliability.

Consumer Reports points to reported problems with touchscreen, issues at startup, and problem with freezing and random shutdowns. Considering that Microsoft is making a big push into this space, a downgraded rating from Consumer Reports is likely going to impact sales. Because of this, Consumer Reports can not recommend the devices.

Consumer Reports also said that it "cannot recommend any other Microsoft laptops or tablets" due to reliability issues.

Though it shouldn't go down without a fight, Microsoft is up against some pretty stiff competition with this Consumer Reports study.

In most of these instances, issues consumers have reported are linked to software issues, and not hardware issues.

Like this: