Published: Wed, August 16, 2017
World | By Paul Elliott

The risk of using emojis

The risk of using emojis

Glikson said current or prospective employees should not taint their only chance at a first impression by using a smiley face in an email. The results revealed that messages with emoticons were thought to be from a less competent person by most of the participants. A new study has stated that using smiley faces or emojis during conversation in office may affect the information sharing and mean professional inability.

"In formal business e-mails, a smiley is not a smile", the post-doctorate fellow in management revealed.

To get to this conclusion, the researchers conducted three experiments in 29 countries, with 549 respondents.

In one experiment, people read an anonymous work email and then evaluated that person based on their competence.

While you might think adding a smiley onto the end of an email or to a WhatsApp message adds an air of friendliness, it actually communicates incompetence.

So it isn't surprising that you might use emojis to add a personal touch to your emails. The findings showed that the inclusion of smiley emojis did not have any effect on people's perceptions of warmth, but in fact lowered their perceptions of competence.

The results of the research have appeared in a journal 'Social Psychological and Personality Science'. But for work related emails, an inclusion of a smiley meant that the sender was perceived as less competent by the participants. This was so the authors could test the theory that a person smiling can influence opinion on competence and friendliness or warmth. Most recipients tended to assume that the sender was a female if there was a smiley within the email. When asked to rate the warmth and professionalism of the emails, participants generally felt that those who used smiling emoticons were not any friendlier, and even seemed less professional than those that didn't use emoticons. Emails sent with a neutral photo of the sender did not increase such perceptions. "In initial interactions, it is better to avoid using smileys, regardless of age or gender", said Gilkson.

According to the reports, it has been observed that the answers of the participants included details on content and professional information when were asked to respond to formal mails, when the mail did not include any emoji.

Like this: