Published: Thu, November 16, 2017
Science | By Hubert Green

Users of some Google apps affected after apparent outage

Users of some Google apps affected after apparent outage

In that incident, some users received error messages indicating their files violated Google's terms of service, much to their chagrin.

According to people on Twitter and also DownDetector.com, the popular document software isn't working as intended, but Google's G Suite dashboard isn't indicating any problems. The dashboard now shows that Google is aware of an issue with Google Docs "affecting a significant subset of users". The moment was quite bad for all the users who keep on depending on Google Docs for their daily routine work. (Later, the issues appeared to be resolved, while other users still reported problems loading the service.) Many across the internet said they were getting a 502 error message.

According to Downdetector.com, the problem was mostly experienced by users in the United States, although the problem did occur outside of business hours for most businesses in Europe. Thanks for your patience as we look into it.

At the time of writing, Google Docs is back up and running as usual. "Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better". For a product with a user base that reaches into the hundreds of millions at a minimum, that's certain to mean a huge number of people experiencing a disruption.

The down time lasted for between 30 minutes and an hour, during which many people used Twitter to complain. Google says it's already restored service for "some users" and that it expects a full resolution "in the near future".

There is no reason to suspect that any Google Docs files have been destroyed, lost, or damaged in any way. The company apologised for the disruption.

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