Published: Thu, December 07, 2017
Culture | By Stewart Greene

UPS Delays: What Cyber Monday Shoppers Should Know

UPS Delays: What Cyber Monday Shoppers Should Know

Thanks to a surge in online orders last week, some UPS deliveries have been delayed.

The delays came in spite of UPS making massive investments in its network, technology and facilities over the past few years, following a disastrous 2013 holiday season, and again hiring 95,000 temporary workers. Heavy volumes forced one- or two-day delays for certain items ordered last week.

The holidays have always been a frenzied time for the delivery companies, but the increased popularity of shopping online has made for even more packages they must process as well as deliver. However, it notes that this issue has mostly been taken care of.

A spokesperson for UPS said that delivery should return back to schedule by the end of Wednesday. He also notes that the delivery backlog won't cause it to miss any Christmas deadlines this year.

UPS predicts that it will deliver 750 million packages between Thanksgiving and Christmas.

For the first time, UPS this year has implemented a 27-cent surcharge for packages sent to USA home addresses during specific weeks of the holiday season.

Over 250,000 UPS employees are represented by the Teamsters union and the union is not happy with the plan for extra work, and in a letter to the CEO at UPS David Abney said the move would be physically tolling on the workers and hinders the ability to spend time during the holidays with their families.

Jindel said ShipMatrix data also showed that while delivery to access points for pickup is being embraced by consumers, more than 40% of orders shipped to one are not being picked up by customers until a day or more later.

UPS said the "unprecedented shipping volumes in certain markets during cyber week" has led to longer shipping waits for some packages, a company spokesperson told International Business Times.

As of this writing, William White did not hold a position in any of the aforementioned securities.

UPS has implemented the temporary 70-hour workweek over eight days in the past, although it is using it more broadly around its network this year, Gaut said.

Like this: