Published: Sat, February 10, 2018
Hi-Tech | By Ellis Neal

Google faces Pixel suit

Google faces Pixel suit

Talk about a #FlashbackFriday.

Weeks claims that Google acknowledged that her phone was defective, but that it refused to refund her money or replace it despite the fact it was still under warranty, tech news site Ars Technica reports.

The class action suit filed in the United States by Patricia Weeks and Waleed Anbar against Google claims that Google was aware of the microphone issue but still went ahead with selling the defected devices.

The case, Weeks v. Google, was filed this past Tuesday (Feb. 6) in a US District Court in the San Jose division of the Northern District of California.

The Google handsets that have started to receive the Android Security Update include the Nexus 5X, the Nexus 6P, the first generation Pixel handsets - the Google Pixel and the Google Pixel XL and the newer phones the Google Pixel 2, and the Pixel 2 XL.

Both plaintiffs are represented by Girard Gibbs. In case you are not sure what Pixel Visual Core is, it is Google's image-processing chip that uses computational photography and machine learning to improve image quality on apps. "Despite receiving hundreds of complaints shortly after launch - and admitting the phones have a 'faulty microphone" - Google continues to sell the Pixel phones without telling purchasers about the microphone defect".

The latest response from Google on this matter is available on its support page.

Google's Pixel phones were the first of the company's handsets to be marketed as "Made by Google", in contrast to earlier "Nexus" phones that were openly designed by third-party firms.

How bad is the defect? The plaintiffs in the complaint allege that knowingly sold phones with defective microphones. Which is pretty bad considering how important phone calls are to smartphones and how important a feature the Google Assistant is to the Pixel.

Google, for its part, won't comment on pending litigation against it, but in a statement to Ars, it directs anyone who is experiencing issues and owns a device that's out-of-warranty to check out its help center to find out what they can do.

Like this: